Evelyn Hubbert of Forrester Research just came out with a new report, “Low Hanging Fruit That Service Operations Teams Should Consider Now”, which details some of the IT tools that organizations can use in the short term to increase efficiency and save money. I had the chance to have lunch with Evelyn this summer and get some of her thoughts on the IT tools landscape, and boy, does she know this space well
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Phurnace Mentioned in Forrester’s Low Hanging Fruit Report
