Wil Shipley writes about the compromised perfection we must strive for in order to provide users an experience that meets their human expectations: “Classic computer programming has largely failed, because it failed to copy nature. Nothing in nature works 100% of the time, but it sure works well MOST of the time – and when it fails, well, you die and get replaced. A human being, for instance, is an absolutely amazing machine, and is provably NOT provably correct.” I particularly like the example in the second half, having to do with smartly interpreting a typed ISBN numbers for product search.
Here is the original:
User Friendly Heuristics
